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How Caching Works

Static File Caching Information

Included with any hosting plan, Personal or higher, and with the Advanced WordPress Maintenance package is a Cloud-based Web Application Firewall with a Content Delivery Network (CDN).  This service protects your websites from hackers and provides caching to improve the speed of your website.

All static files on your site (such as images, .css, .js, .pdf, .txt, .mp3) are always cached by Sucuri to improve your site’s performance.  Therefore, if you need to change a static file, you need to change the reference to it by adding a query string such as “?ver=123.1” and incrementing (such as ?ver=123.2) on each update.  Alternatively, you can clear the cache (see instructions below).

Page Caching Information

In addition to static file caching, the CDN also offers options to cache your website pages, which can greatly improve the overall experience of your website.  They have 4 levels of caching, and when we first set it up, we will analyze your site and determine the appropriate level.  However, if you are having any problems with the content of your pages not showing the correct information, please contact support, and we will be happy to help.

The four levels of page caching are:

Clearing the Cache in WordPress

If you’re using WordPress, we will install the Sucuri Security plugin for you.  Once that’s installed, you can follow these steps to clear the cache in WordPress.

  1. Log into your WordPress account
  2. Click on Sucuri Security in the left menu
  3. Click the Firewall (WAF) tab
  4. Click the Clear Cache sub-tab
  5. Click the Clear Cache button

The cache may take a couple minutes to be fully cleared.

Clearing the Cache on Non-WordPress Sites

If your site is not running WordPress, please  contact support, and we will send you a special link that you can access at any time to reset your website’s cache.