Sentree is hiring! We are looking to add a motivated customer support expert and a talented full-stack developer to our team. Learn More
Job Opening: Customer Support Position
We’re Sentree, a growing Managed Hosting and WordPress Maintenance company prioritizing excellent customer service. We are a remote team, but we maintain close ties and a collaborative team environment.
This full-time support team position is responsible for onboarding new clients and helping existing clients manage their websites. This role would include:
Communicating with clients via email, live chat, and, occasionally, phone calls.
Migrating new client websites to our platform (including website, DNS, email, and domain registration), as well as securing and optimizing the website.
Troubleshooting for clients, implementing solutions, and/or providing easy-to-follow instructions so customers can handle issues themselves.
Making changes to client WordPress websites (and occasionally ExpressionEngine, CraftCMS, custom PHP, or other CMS platforms).
Writing and updating internal and client-facing documentation, support articles, and blog posts.
Excellent written and oral communication skills, including the ability to interpret client requests and communicate technical details in an easy-to-understand manner.
Ability to grasp technical concepts quickly and document that knowledge.
A strong understanding of WordPress, websites, and website hosting, and a desire to learn more.
At least 2 years of experience with WordPress and website hosting.
Ability to be focused and self-disciplined in a remote work environment with at least 1 year working remotely.
Full-time availability from 9 AM – 5 PM in a US Timezone (Pacific Time preferred but not required).
Desired Technical Skills
WordPress site set up, migration, configuration of plugins and themes, and troubleshooting of website problems
Ability to edit HTML/CSS/SCSS/PHP files by hand (using a text editor alongside SFTP for access)
Linux command line
DNS management, including adding and updating DNS records (specific understanding of SPF records is helpful)
Tools and Apps We Use
Communication & Collaboration
Slack (team collaboration)
Asana (task management)
Toggl (time tracking)
Google Docs (documents and spreadsheets)
Compensation & Benefits
Remote work environment
Reimbursement for cell phone
Paid vacation and sick days
$35,000 – $40,000/year starting salary with annual performance raises and bonuses