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Personal Support

We desire to take on the technological burdens of running your website, so you can focus on your own goals. Therefore, we provide knowledgeable, quick, and friendly support to help you on your website. Many of our customers never have to log into website control panels or use FTP. You can always reach out to us when you have a question or you need something completed, such as an on-demand backup, a restore, an update to a plugin, a new email address (for sites we host), moving a site from staging to live, and more. You don’t have to use a special support system or find your password in order to contact us. Just reach out to us, and we’ll assist you.

We offer numerous methods to reach us, including a link right from your WordPress dashboard. We are also available via email, live chat, texting, and Facebook Messenger. If you’d like to call us, you may call and leave a message, and we’ll be happy to call you back as soon as possible.

Our standard business hours are Monday through Friday, 9am to 5pm. We try to respond to support requests as quickly as possible, with the goal as no longer than 4 hours. If you have a concern after hours, you may contact us by using our contact form and choosing “urgent request;” you may also contact us via live chat, texting, Facebook messenger, or leave us a voicemail. We will be notified and will respond as quickly as possible, even on weekends and holidays. We understand there are times when an urgent response is needed, and we are happy to accommodate.