WordPress Maintenance

Let us defend and maintain your WordPress website

Plans

Basic Security

  • 24/7 uptime monitoring i
  • Automated daily cloud backups kept for 90 days i
  • Managed WordPress core, theme, and plugin updates i
  • Malware monitoring and hack cleanup i
  • On-Site Web Application Firewall i
  • 20% Off Hosting + Maintenance Plan i
  • 40+ WordPress video tutorials i
  • Monthly reports i
  • Customer service via email, live chat, and text i
  • FREE Managed WordPress hosting included (if desired) i

$50/month if paid annually

$60/month if paid month-to-month

Select

Advanced Security & Performance

  • 24/7 uptime monitoring i
  • Automated daily cloud backups kept for 90 days i
  • Managed WordPress core, theme, and plugin updates i
  • Malware monitoring and hack cleanup i
  • On-Site Web Application Firewall i
  • Cloud-based Web Application Firewall i
  • Advanced malware scanning i
  • DDoS prevention i
  • Content Delivery Network i
  • Advanced website caching i
  • Advanced automatic image optimization and resizing i
  • Plugin and theme installations i
  • SEO report of current rankings i
  • 40+ WordPress video tutorials i
  • Monthly reports i
  • Customer service via email, live chat, and text i
  • FREE Managed WordPress hosting included (if desired) i
  • 20% Off Upgraded Hosting + Maintenance Plan i

$100/month if paid annually

$120/month if paid month-to-month

Select
Basic Security
Advanced Security & Performance
Automated daily cloud backups kept for 90 days
i
Basic Security:
Advanced Security & Performance:
Managed WordPress core, theme, and plugin updates
i
Basic Security:
Advanced Security & Performance:
Malware monitoring and hack cleanup
i
Basic Security:
Advanced Security & Performance:
On-Site Web Application Firewall
Basic Security:
Advanced Security & Performance:
24/7 uptime monitoring
i
Basic Security:
Advanced Security & Performance:
40+ WordPress video tutorials
i
Basic Security:
Advanced Security & Protection:
Monthly reports
i
Basic Security:
Advanced Security & Performance:
Customer service via email, live chat, and text
i
Basic Security:
Advanced Security & Performance:
FREE Managed WordPress hosting included (if desired)
i
Basic Security:
Advanced Security & Performace:
Advanced malware scanning
i
Basic Security:
Advanced Security & Performance:
DDoS prevention
i
Basic Security:
Advanced Security & Performance:
Cloud-based Web Application Firewall
Basic Security:
Advanced Security & Performance:
Content Delivery Network
i
Basic Security:
Advanced Security & Performance:
Advanced website caching
i
Basic Security:
Advanced Security & Performance:
Advanced automatic image optimization and resizing
i
Basic Security:
Advanced Security & Performance:
Plugin and theme installations
i
Basic Security:
Advanced Security & Performance:
SEO report of current rankings
i
Basic Security:
Advanced Security & Performance:
Discounted Managed WordPress Hosting
i
Basic Security: 20% Off Hosting + Maintenance Plan
Advanced Security & Performace: 20% Off Hosting + Maintenance Plan

Features

Compare Sentree

Money-Back Guarantee

If you decide the service is not right for you during the first 30 days, we will refund 100% of your payment. And, because there are no long-term commitments, you can cancel anytime.

Annual plans will be issued a prorated refund for any unused months.

Get Started

Put your website’s URL in the box below to get started. The signup process takes less than 5 minutes. After selecting a plan and providing your billing information, we will begin monitoring right away!

In most cases, there is no setup fee. However, if your website has already been hacked or is currently infected by malware, there is a $150 fee for the initial cleanup before we being monitoring.

  • This field is for validation purposes and should be left unchanged.

Malware Monitoring

While the Web Application Firewall tries to prevent an attack, it’s important to also regularly scan the website to ensure your website does not contain any malware.

On any site we manage or host, we provide an advanced malware monitoring that daily scans all files in your website to detect for any potential malware. If any malware is detected, we are notified of the problem and will investigate, so that you do not have to try to figure out what is going on.  If we determine that there is a problem, we will do a backup of your site and will resolve the problem.  Additionally, we will investigate how the problem occurred, to make sure we solve the root problem.  We will inform you of what happened and how we resolved it.

WordPress Updates

For any WordPress website we manage, our top priority is security, and this starts with software updates. The #1 reason websites get hacked or infected with malware is outdated software. Therefore, we monitor for vulnerable software on your website and perform prompt updates to keep your website secure.

At least once a week, we will review your website for any vulnerabilities in the WordPress core files, plugins, or themes.  If we see any vulnerabilities, we’ll perform a full backup of your website, and update the appropriate software.  We’ll then run automated tests to ensure the plugin did not cause any problems.  If any problems are detected, we will review and attempt to resolve them immediately.  If we cannot resolve them quickly, or the adverse impact to your website is significant, we will restore from our backup.  Depending on what we determine is causing the problem with the software update, we may create a temporary development site based on the backup and attempt the upgrade there in order to resolve any problems before pushing the update on your live site.  We will spend up to 1 hour to get an update working correctly.  If we are unable to resolve the problems in that period of time, we will make sure your site is working correctly, and we will contact you with options on how to handle the update.  Once the updates are complete, we will email you to let you know what has been updated and ask you to review the site as well.  If we noticed any problems with the update, even if we fixed them, we will include that as a note with your notification.

Since our main priority is security, we usually only upgrade vulnerable software.  However, we are happy to upgrade WordPress or any plugin or theme at any time upon request (at no additional cost).  We will still perform a full backup the same post-upgrade testing while performing these optional upgrades.

Backups

Automatic Backups

Having a backup of your website is important for many reasons, including:

  • Rolling back when an upgrade causes problem
  • Cleaning up malware or spam infections on the site
  • Undoing mistakes by staff or developers
  • Migrating to a new hosting environment

Many low-end web hosts do not perform backups, and of those that do, most create backups only for their own purposes. They often do not provide you a means to restore, and many times they only keep 1 version of the backup.  It’s important to have daily backups for at least 30 days (preferably longer), so that if a problem is located, you can restore back to a version that predates the issue – which could be several days, weeks, or even months old.

Even if your web host keeps 30+ days of backups that you can use, having an external source for backups is important. Sometimes, a problem can effect the hosting provider that can cause them to lose their backups – especially since many low-end hosting providers don’t replicate their backups or utilize multiple data centers. Furthermore, if you decide to migrate to another hosting provider, some web hosts will not provide you with a backup for the move, as a means of “payback”.

With a Sentree WordPress Maintenance Plan or Sentree Hosting, we perform an automated backup every day and keep a full 90 days of backups. Even for our web hosting clients, we use a 3rd party backup solution that is completely separate from our infrastructure, and allows for easy migrations to a new host when desired.

On Demand Backups

We automatically backup your website every day, but sometimes you need an additional backup at a specific point in time – such as before a large website update.  You may make an emergency request, and we will perform an on-demand backup for you right away. Additionally, if you would like the ability to make your own on-demand backups, we are happy to provide you access.

Restoring Backups

The key to a backup is the ability to restore when needed.  When you need a backup restored, you may make an emergency request, which we will handle as a top priority.  There are many things to consider when handling and restoring backups, and we provide our expertise and advice, taking care of the steps necessary to reduce downtime, avoid data loss (a common side-effect of restoring a backup) and ensure a smooth process.

Our restore process always includes backing up the site we’re about to restore over and then performing the restore.  This way we can also revert back to the version right before the restore, in case it’s discovered that important data was written over. We can also restore a backup to a temporary environment, allowing us to incrementally restore individual components of the backup to your live environment – avoiding any data loss or downtime.

As with on-demand backups, we can also give you access to an easy-to-use tool that lets you restore on demand. However, most of our clients opt to have us perform restores, due to the potential risks or data loss, downtime, or other issues.

Video Tutorials

We want to help make running your own website an easy process. Our goal is to remove all your technology-related concerns, so you can focus on your website’s content. To facilitate this, we provide WordPress video tutorials in your WordPress dashboard for easy access to information about using WordPress. The videos cover a wide array of topics, including:

  • The Dashboard
  • Pages vs. Posts
  • Adding New Pages
  • Adding New Posts
  • Editing Text
  • Using Paragraphs
  • Hyperlinks
  • Lists
  • Heading Styles
  • Post Excerpts
  • Set Featured Image
  • Categories
  • Using Tags
  • Revisions
  • Using Trash
  • Restoring Posts
  • Restoring Pages
  • Video Embed Codes
  • Embed Videos
  • Creating Playlists
  • The Media Library
  • Adding Images from Media Library
  • Adding Media
  • Add Image from URL
  • Uploading Images
  • Editing Images
  • The Image Editor
  • Replace an Image
  • Deleting Images
  • Image Galleries
  • The Toolbar
  • The Admin Bar
  • Quick Draft
  • Changing your Password
  • Managing Comments
  • Navigation Menus
  • Managing Widgets
  • Create and Edit Users
  • The Customizer
  • Tools
  • Settings
  • Change Themes
  • Install and Configure a Plugin
  • Install a Theme

Basic Web Application Firewall (WAF)

Security is key for your website. For this reason, we include a Web Application Firewall (WAF) for every website we manage or host. This will help prevent hackers from breaking into your site, often to add malware or spam. Contrary to popular belief, hackers do not merely target large or popular websites. Gaining access to your website gives hackers the ability to use it to attack and infect other websites, so even if you have a relatively obscure site, they may still try to break in. The web is – well, a web – and hackers use this to their advantage, crossing from one site to another once they get inside.

Basic WordPress Web Application Firewall

For any WordPress site we host or manage, we include a premium Web Application Firewall designed specifically for WordPress. This software includes:

  • Rules to stop hackers who are trying to leverage software vulnerabilities on your website, even before the vulnerability is detected and patched
  • A block for repeated attempts to guess your admin username and passwords (known as brute force attacks)
  • The ability to block all users from specific countries from which attacks may be originating, but from which no valid visitors are originating
  • The ability to add extra security to your WordPress login by requiring that you enter a code sent to your cell phone in order to login
  • Advanced SPAM filter to reduce the amount of SPAM comments generated on your website

Advanced Web Application Firewall (WAF)

Security is key for your website. For this reason, we include a Web Application Firewall (WAF) for every website we manage or host. This will help prevent hackers from breaking into your site, often to add malware or spam. Contrary to popular belief, hackers do not merely target large or popular websites. Gaining access to your website gives hackers the ability to use it to attack and infect other websites, so even if you have a relatively obscure site, they may still try to break in. The web is – well, a web – and hackers use this to their advantage, crossing from one site to another once they get inside.

Advanced Cloud Web Application Firewall

On our Advanced WordPress Maintenance Plan or any website hosting, Personal or above, we include a Cloud-based Web Application Firewall that includes:

  • A layer of protection to stop attacks before they even reach your website
  • Rules to stop hackers who are trying to leverage software vulnerabilities on your website, even before the vulnerability is detected and patched
  • A block for repeated attempts to guess your admin username and passwords (known as brute force attacks)
  • The ability to block all users from specific countries from which attacks may be originating, but from which no valid visitors are originating
  • The ability to add extra security to your WordPress login by requiring you to whitelist your IP address before logging in
  • Prevention of DDoS attacks
  • A Content Delivery Network (CDN) that delivers static content from your website to visitors from a close data center, speeding up your website

24/7 Uptime Monitoring

Find out about problems before your customers do!

Included in all of our maintenance plans is 24/7 uptime monitoring. Every minute, our automated systems check your website from multiple locations across the world. If our systems are not able to access your site, you will get a notification so you can contact your web host to investigate the problem. If we host your website, we will also receive the notification and will immediately check into it to make sure your website is running smoothly.

Monthly Reports

At the beginning of every month, we will email you a report with an update on the previous month’s activities, including:

  • Any updates performed
  • All backups performed
  • Your website uptime
  • A website performance review
  • Analytics

Support

We desire to take on the technological burdens of running your website, so you can focus on your own goals. Therefore, we provide knowledgeable, quick, and friendly support to help you on your website. Many of our customers never have to log into website control panels or use FTP. You can always reach out to us when you have a question or you need something completed, such as an on-demand backup, a restore, an update to a plugin, a new email address (for sites we host), moving a site from staging to live, and more. You don’t have to use a special support system or find your password in order to contact us. Just reach out to us, and we’ll assist you.

We offer numerous methods to reach us, including a link right from your WordPress dashboard. We are also available via email, live chat, texting, and Facebook Messenger. If you’d like to call us, you may call and leave a message, and we’ll be happy to call you back as soon as possible.

Our standard business hours are Monday through Friday, 9am to 5pm. We try to respond to support requests as quickly as possible, with the goal as no longer than 4 hours. If you have a concern after hours, you may contact us by using our contact form and choosing “urgent request;” you may also contact us via live chat, texting, Facebook messenger, or leave us a voicemail. We will be notified and will respond as quickly as possible, even on weekends and holidays. We understand there are times when an urgent response is needed, and we are happy to accommodate.

Free Managed WordPress Hosting

Included with any of our WordPress maintenance plans, we offer free managed WordPress Hosting. We can manage a website wherever it is hosted, whether it be on a basic shared hosting provider or a custom global cloud infrastructure, but we also include access to our own Managed WordPress Hosting environment. Our goal is to take on the technological burdens of running your website, and a large part of that relates to hosting. We like to be the one place you go to for all your needs so that you don’t have to try to juggle working with multiple providers to host and maintain your website.

Our Managed WordPress Hosting is built on a clustered environment, so you are not locked down to one physical server that could go down for maintenance or have an unexpected problem that takes out your website. Additionally, our environment can handle a small website just starting out, and continue to support it as it grows and becomes more successful.

Included for free with any of our WordPress maintenance plans is:

  • Website hosting
  • 1 Domain name registration
  • Free site migration from another host
  • 5 email accounts
  • Clustered servers that prevent downtime on your website when a server is down or during regular server maintenance
  • HTTPS website
  • 90 days of backup
  • 1GB disk space
  • 10K page views per month
  • Malware scanning
  • WordPress Web Application Firewall
  • Unlimited development sites
  • Unlimited staging sites
  • Free site migration from development, staging, or even a ZIP file

Content Delivery Network

On our Advanced WordPress Maintenance Plan or any website hosting that is Personal or above, we include a Content Delivery Network to speed up your website and reduce the load on your hosting server.

Normally, when a visitor visits your website, their computer has to connect to your web server, which could be across the world. The farther away it is, the slower the speed at which your website will load. A Content Delivery Network takes all the static resources of your website (such as images and static files) and keeps a copy in data centers around the world. When a user accesses that resource, it is delivered to them from a a server close by without even accessing your main hosting server, which speeds up the page load time of your website. Additionally, we can configure your entire website to be delivered via the Content Delivery Network, greatly speeding up load times.

Website Performance

With our Advanced WordPress Maintenance plan, we also include website performance enhancements to increase the speed of your website even more. This includes:

  • Configuring website caching to make pages load faster
  • Combining files (such as CSS and JS) and compressing them to reduce the number of website requests and speed up loading time
  • Compress and resize existing images for smaller file sizes and faster loading time
  • Automatically compress and resize images as they are uploaded
  • Automatically convert images to the best format

Plugin and Theme Installation

With our Advanced WordPress Maintenance plan, we will gladly install new plugins and themes for you. Whether it’s a free plugin from the WordPress repository or a premium plugin you purchased and need installed, we will backup your website, install the plugin, and perform basic configuration (such as setting up an update key or setting a few options).

SEO Reports

We can monitor your SEO ranking for keywords in a weekly or monthly report. You can let us know what search keywords you would like tracked, and we will monitor your ranking for those keywords weekly and send you a report to show your current rankings, how you compare to previous weeks, and your top competitors for those keywords. If you’re trying to improve your SEO rankings, this is a great way to monitor for changes.

Urgent Requests

While our standard business hours are Monday – Friday, 9am – 5pm Eastern Time, we know urgent problems arise outside of standard business hours. Therefore, we provide numerous ways for you to contact us if you have an urgent request after hours, including:

  • Our contact form, with “Urgent request” selected
  • Live Chat
  • Text
  • Voicemail

When you contact us, please indicate it’s an urgent request, and we will respond as soon as possible, whether it’s after hours, on weekends, or even on holidays.

DDoS prevention

A DDoS (Distributed Denial of Service) attack is when many different devices attack your site at the same time so that your website is no longer available to anyone.  Our Cloud-based Web Application Firewall stops those attacks from even getting to your website, allowing valid users through without any delay.

Advanced Website Caching

Our Content Delivery Network (CDN) keeps a copy of all assets used by your website, such as images and static files (CSS, JS, etc.).  When someone visits your website, these assets are delivered to them from the nearest server, reducing loading time.

With our Advanced Website Caching option, the entire page content is kept on the CDN so that everything is loaded from the closest CDN location without ever hitting your website directly. With this option, we will also set up a WordPress plugin that will clear the CDN’s copy of a webpage anytime you update it so that changes you make are immediately available.

Discounted Maintenance & Hosting

If you purchase both a WordPress Maintenance Package and a paid Managed Hosting Plan for a website, you will receive a 20% discount on your subscription. This discount will continue for the life of your plan as long as you keep both an active WordPress Maintenance Package and a paid Managed Hosting Plan for the same website.